Skip to Main ContentSkip to Footer

Patient Relations

At times you may be confused about who to talk to about your patient care experience. Our Patient Relations team at Monroe Carell serves as an advocate to enhance the patient experience. A Patient Relations specialist can assist you with many situations related to your patient experience, such as:

  • Questions or concerns about patient care
  • Questions about hospital policies and the teaching hospital environment
  • Patient rights
  • Information about advance directives
  • The formal grievance process for you and your family
  • Feedback for outstanding service

Call us at (615) 322-6154 7 a.m. to 9 p.m. any day for assistance, complaints, praise or feedback.

If you calling outside these hours, listen to the recorded message. Press zero on your phone to be transferred to the Vanderbilt operator and request to speak with the Monroe Carell administrator on call.

Write to us at:

Patient Relations
1817 The Vanderbilt Clinic
Nashville, TN 37232-5612