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Family and Visitor Services

Learn about the services we offer at Monroe Carell

However long your stay or visit at Monroe Carell, we want to make sure you have access to everything you need. If you have any questions once you're in the hospital, visit our guest services desk on the second floor next to the South Garage entrance.

ATM

Our ATM is on the second floor near Children's Way Café. Depending on your bank, a fee may apply to your transaction.

Breast milk pumping rooms

We provide places just for you in the hospital if you need a quiet space to pump breast milk. Ask your nurse or other hospital employee for specific locations.

Business centers

You may need to work when your child is staying with us. Our family business centers in the hospital will help. Your nurses can help you find them.

Computers are also in the Junior League Family Resource Center on the second floor. We offer free internet access on your wireless device as well. Call the help desk at (615) 343-HELP (4357) for wireless access information.

Commodore Concierge

This service sells postage, gift cards and more, and includes notary service. The concierge service is on the second floor outside the doors near the information desk. Call (615) 936-8253.

Family Resource Center

Monday through Friday, 8:30 a.m. to 4:30 p.m.

We're here on the second floor if you need a place to work or research information on a child's medical condition or disability. Call (615) 936-2558 or toll-free at (888) 288-0391.

Food

Our Children's Way Café on the second floor offers food options for families and visitors.

Vandy Café

  • Breakfast, 6 a.m. to 10:30 a.m. daily
  • Lunch, 11 a.m. to 2 p.m. Monday through Friday.

Ben & Jerry's

  • 11 a.m. to 10 p.m. Monday through Friday
  • 12 p.m. to 9 p.m. Saturday

Subway

  • 9 a.m. to midnight Monday through Friday
  • 9 a.m. to 10 p.m. Saturday and Sunday

Suzie's Espresso Coffee Shop

6:30 a.m. to 5 p.m. Monday through Friday.

Taco Bell and Pizza Hut Express

10 a.m. to 11 p.m. daily.

Other food options at Vanderbilt University Hospital

Courtyard Café is on the second floor of Vanderbilt University Hospital. Hours are 6 a.m. to 2 a.m. daily. They offer a salad bar, hot food lines, grab-and-go, and fast food options.

Panera Bread is in the courtyard of Vanderbilt University Hospital. It is open 5 a.m. - midnight Monday through Friday; 6 a.m. - 11 p.m. Saturday and Sunday. Call (615) 320-0164 or order ahead online.

Gift Shop

Children's Hospital's gift shop, The Friends Shop, is on the second floor. Call (615) 936-6185.

  • Monday through Friday 9 a.m. to 5 p.m.
  • Saturday 12 p.m. to 2 p.m.

Guest services

Guest Services at Children’s Hospital will help you with information about our hospital and services.

We provide patient information at our information desks, located:

  • On the first floor in the main lobby, to the left of the entrance.
  • On the second floor, next to the entrance from the South Garage.
  • In the family waiting areas located on each floor of Children’s Hospital.

We provide orientation for families to the Pediatric Critical Care Unit (PCCU) and Neonatal Intensive Care Unit (NICU).

We also provide assistance with local lodging options.

If you have any questions about an upcoming visit, call Guest Services at (615) 322-1000.

Interpreter services

We help patients, family members and visitors who are deaf or hard of hearing, visually-impaired or have limited ability to speak English. For services for the deaf and hard of hearing, call (615) 248-8828. For services for patients and families with limited English proficiency, please call (615) 322-7378.

Laundry

Ask your nurse for our laundry locations. Machines are free to use. Please stay with your laundry, or check on it often.

Lost and found

If you have lost an item, call (615) 343-5371.

Outside areas

We have open-air areas on the first, fourth and sixth floors of the hospital tower. The fourth floor patio garden is currently undergoing renovation.

Parking

The South Garage next to Children's Hospital is the most convenient place to park. We offer free valet parking service Monday through Friday inside the garage entrance. Enter the hospital from the breezeway on the second level.

Vanderbilt offers RV parking at parking lot 75 near the corner of Blakemore Ave. and Natchez Trace. Call (615) 936-1215, option 3 for details.

Patient Relations

We provide specialists to answer questions or meet needs or concerns you may have about your child's visit. Call Patient Relations at (615) 322-6154 from 8 a.m. to 5 p.m. weekdays. After hours, call the Vanderbilt Operator at (615) 936-1000.

Pharmacy

Our outpatient pharmacy is on the second floor. Personal toiletry items also are available. Call (615) 936-6337.

  • Monday through Friday 7 a.m. to 7 p.m.
  • Saturday 9 a.m to 1 p.m.

Playrooms

Playrooms are on each floor next to the elevators, behind the greeter's desk. Volunteers may be available to play with your child in playrooms. If your child is restricted to his or her room, you may borrow toys and activities from the playrooms.

We have a special sibling play area on the second floor.

Sixth-floor playroom (for children ages birth through 4) and the seventh-floor playroom (children ages 5 to 11) are open:

  • Monday through Thursday: 10 a.m. to noon, 2 to 4 p.m., 6 to 8 p.m.
  • Friday: 10 a.m. to noon, 2 to 4 p.m.
  • Saturday, Sunday and holidays: 10 a.m. to noon

Eighth-floor teen room (for children ages 12 and older) and the second-floor sibling playroom (for siblings ages 18 months and older) are open:

  • Monday through Thursday: 10 a.m. to noon, 2 to 4 p.m., and 6 to 8 p.m.
  • Friday: 10 a.m. to noon, 2 to 4 p.m.
  • Saturday, Sunday and holidays: 2 to 4 p.m.

Ronald McDonald House Family Room

Find this space on the fifth floor behind the greeter's desk. Snacks and drinks are available. Hours are 9 a.m. to 9 p.m. Monday through Sunday when volunteers are available. Learn more about Ronald McDonald House.

Shuttles

Shuttle transportation may be available upon request. To request transport, patients and visitors may call (615) 936-1215 and select option 3. Please note that masks are currently required on shuttles and the number of riders is reduced to permit safe distancing during the COVID-19 pandemic.

Visitor ID passes

Visiting hours are 9 a.m. to 9 p.m. You must wear your visitor pass at all times. These passes are at the nurses' station. Ask your nurse for visiting hours specific to your unit. Parents and/or guardians are given ID bands with your child's information to identify you as your child's caregiver. Parents and guardians are not considered visitors.